NiCor Gas
Reviews and Complaints
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Verified Reviewer
Can't get through as usual!! Insanely high bill !
$708.37 bill and I don't cook or do laundry here. Everything is electric.
Call to leave me a message that I'm eligible for disconnect but when I call back, they are closed.
Won't even let me sign in online . Even thier website is *** How do they not get put in jail for fraud and theft and being a monopoly?
- People that work there
- Monopoly
- Price
Preferred solution: Price reduction
User's recommendation: Use a campfire
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Verified Reviewer |
Chicago, Illinois
Greed is driving the increase - disgusting
My gas bill nearly tripled as compared to 2021. Why did I just get a $326 bill in June when I don't EVEN use much gas?
It's a monopoly and they are draining people dry. It's corrupt.
- Rip off
- Literally everything
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Evanston, Illinois
Bad Customer service
My entire winter bills were "Estimated", gas price were at 0.55 to 0.68 during the winter season. When they increased the gas price to 1.11 in May, the bill suddenly became "Actual".
Not "Estimated" anymore! They claimed more than 200 reading differences accumulated from the winter season, but they charged this 200 reading differences at 1.11. I called customer service, as a result, they sent me an even ridicules bill!
Can somebody tell me what to do with a company like this? I wish I can grade this company zero star.
Preferred solution: Let the company propose a solution
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Verified Buyer |
Lockport, Illinois
Closed
Made a payment. Wanted to discuss future Payment plan.
The office is closed. I cannot call during regular hours
Website is a joke
10 in the morning or midnight...the website will not let you connect to pay your bill. I really hope these *** come looking for late fees.
- Horrible website requiring you sign up for paperless
Preferred solution: Let the company propose a solution
User's recommendation: find another supplier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Need gas turned back on
I paid my gas bill after it was turned off and they tell me i got to wait 3days to restore service. Why? I need it on now
I just paid 1200
You don't sound stupid! Things happen I've gotten behind I am cancer patient I let everything go.
I made payment arrangements with them. So I didn't get turned off.
So if there's a next time try that. And to have to wait 3 days that's a little crazy.
Replying to
Arlington Heights, Illinois
Vanessa gave me wonderful service
Had a problem with my gas and had Vanessa on the line and solved my problem with high professionalism. Thanks to her we are all good .. thanks Vanessa
User's recommendation: Talk to Vanessa
Wilmette, Illinois
No humans will answer phone call in Customer Service.
Please have a person call me. I am so insulted.
847-644-****. If I could do a negative star, would be thrilled.
User's recommendation: Forget customer service, there is none. Ready to call Better BusinessBureau
Calling the BBB is a sure fire way to be ignored and insulted. Do you not realize that they are run for and by businesses for their own benefit ?
They are not the Protector of the People or the Commerce Police. Nobody from the gas co, is going to call you ; you have made it clear that you are angry and contentious and they just don't pay people to listen to that.
Mount Prospect, Illinois
Prices
Your prices are beyond disgusting and I hope you are proud of yourselves for squeezing money out of a crippled widow I hope you all choke one your precious money
I do not believe your "crippled widow" cover. You're an ordinary citizen frustrated by horrific inflation and rising prices.
You should be. It only took this administration 1-1/2 years to wreck just about everything. That must be some kind of a record. I don't remember Herbert Hoover personally but I sure do recall Jimmy Carter, Bill Clinton and Barack Obama whose terms of office encompassed the worst economies of our age.
And they always blame it on someone else - even the American people themselves. (Old ladies don't hope that anyone chokes)
Chicago, Illinois
Turn on gas
My gas is off and I paid the amount to turn it on. Now I'm trying to make an appointment to turn it on and they're closed foe holiday.
I have a child and 3 cats here. I have asthma and it's cold which is activating my asthma.
Preferred solution: An appointment to turn the gas back on.
I need help please!!! With my bill payment, I deleted it
I received an email earlier in March with a bill due on 4/4/22. However I accidentally delete it before I could pay it and youve always deducted it automatically before. Please help me so I am not late with my payment!
- Gas
- Horrible website requiring you sign up for paperless
Preferred solution: HELP
User's recommendation: This is an annoying system and a customer should be able to speak to an agent like you can at com Ed!!
"Automatic" systems automatically fail. May I suggest that you take control of your affairs and handle the expenses quickly and effectively.
The only way to do this is "seize the bull by the horns and face the situation". It may be a bit more bookeeping, but you'll do it right and avoid future issues.
Franklin Park, Illinois
****** insane rates more than doubled what Pirates pissed off customer
Gas bill more than doubled how ridiculous what Pirates hold you hostage at gunpoint where else do you go what do I do build a fire in my living room you people should be shot Nicor Gas sucks
User's recommendation: Leave *** Illinois
Naperville, Illinois
No service no options.
Tenant left and I am trying to sell house. Did not realize Gad was turned off until while showing the house is colder inside then out.
Call Nicor, no way to talk to a live person unless an emergency so I called emergency. Cannot help until offices open on Monday. Temperatures could drop and freeze pipes but they dont care.
Its a switch to turn it on.
They could take my credit card, but no. Wait until Monday.
Being in the northern planes of the United States where at this time of the year its in the 20-30s.
WHAT A COMPANY!!!!!
- Service sucks
Preferred solution: Deliver product or service ordered
User's recommendation: Find someone else if possible. Monopoly
Payment
years of bill payment from checking account . will be no more acceptable.
using third party for extra charge. wish we could have more options for choosing other.
- No more
User's recommendation: no recommendation
Naperville, Illinois
Terminate service
I sold my home and will be moving. Need to do paperwork and date to stop gas. I want Nicor Gas to stop gas on December 3rd , 2021
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You can stop using them. Hope this helps.
"Estimated". Your problem summed up in a single word.
You are within your rights to insist upon an actual reading each month or are often permitted to read it yourself and submit the numbers. There will be at least one month per year when the meter is read and the account billed up to date. Usually you will have to pay, because "estimates" are often on the low side to prevent riots from people like yourself.
But the bill invariably comes due and must be paid. Same with "budget" plans ; there is a day of reckoning (usually in June).