NiCor Gas
NiCor Gas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NiCor Gas has a 1.9 star rating from 36 reviews; overall sentiment is mostly dissatisfied while 57% would still recommend.
Positive Feedback
Technicians and some customer service reps receive praise for prompt, helpful on-site work and reliability when issues are resolved.
Negative Feedback / Risk Areas
- Frequent NiCor Gas customer complaints about a broken website and online bill pay errors.
- Repeated billing disputes, unexpected high charges, and slow refunds or adjustments.
- Poor phone support and long waits making account access, appointments, and payments difficult.
Key Takeaways for Future Customers
- Check NiCor Gas reviews before signup and expect website and billing headaches.
- Prefer paper billing to avoid online access or payment acceptance fees.
- Document calls and payments and escalate formal complaints if billing or refunds are disputed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NiCor Gas has a 1.9 star rating from 36 reviews; overall sentiment is mostly dissatisfied while 57% would still recommend.
Positive Feedback
Technicians and some customer service reps receive praise for prompt, helpful on-site work and reliability when issues are resolved.
Negative Feedback / Risk Areas
- Frequent NiCor Gas customer complaints about a broken website and online bill pay errors.
- Repeated billing disputes, unexpected high charges, and slow refunds or adjustments.
- Poor phone support and long waits making account access, appointments, and payments difficult.
Key Takeaways for Future Customers
- Check NiCor Gas reviews before signup and expect website and billing headaches.
- Prefer paper billing to avoid online access or payment acceptance fees.
- Document calls and payments and escalate formal complaints if billing or refunds are disputed.
Media from reviews
Turn one complaint into a collective action
Shobonier, Illinois
New service
The customer service technician was able to have our service turned on 11/4/2025 in our new residence. She was able to answer any questions we had. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, England
My delivery charges tripled from $24.90 in 2024 to $59.60 in Feb thru March 2025
- - Asked Nicor Gas about a $305 May bill and was cut off.
- - On Apr 15, 2025 at 5 pm, the rep didn't address the complaint, and a BBB complaint was filed.
I was on the phone asking nicor gas why my bill is high due in May$ 305.00 2025 I was waiting then I was cut off. April 15th 2025 Tuesday at 5 pm then I called back the lady didn't really care of my complaint to so I filed a complaint with the bbb . My current bill $114 and$112 plus $65.00
Preferred solution: Price reduction
Chicago, Illinois
I can NEVER log in without seeing that numbers don’t match.Nicor is pushing and pushing this paperless crap so I want to comply but it’s impossible.I’m done with this online junk.
I will continue to pay my gas bill by mail. The problem with online bill payment is on your end.You got a lot of bugs to get out.Very big problem to log in.
User's recommendation: Stick with paper billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour website is not working properly and I can’t pay my account 219189****
- - The website is giving errors, preventing payment on account 219189****.
- - The due date moved to the 7th from the 10th/11th, with interest charges.
I am frustrated because your website that I have always used is giving errors and I was unable to pay my account number 219189****.
Also, the due date that was always 11th or 10th of the month was now lowered to the 7th and I was told I will pay interest charges.
User's recommendation: I hope they can use the website.
Normal, Illinois
Smelling gas in my apt.
I smelled gas but the service person didn't get anything on his meter, but both customers service was great and so was the tech they sent out
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThank you
It would be convenient to contact the office directly, but if I understand correctly, there is no office
Huntley, Illinois
Angry
terrible website, most pages lead to error. monopolist price gouging bastards. i wish them the worst.
User's recommendation: there are no other gas companies, you have no choice.
Lake Villa, Illinois
The bill pay website
- - Online payments on iPad or iPhone never load and often time out.
- - The 'manage your account' label should include 'pay your bill'.
, Every month trying to pay online off my iPad or iPhone, never loads right. It either takes forever, then times out or doesnt load at all.
I seriously waste at least an hour messing around with this garbage.
Funny I dont have this problem with any of the other utilities or cc payments. Also on your website where it says manage your account, it should also say pay your bill.
Rockford, Illinois
It's like they don't want my money
I'm trying to pay my bill but the website sucks *** Why is it 2024 and they still don't have an app.
Problems paying my bill.
The website is currently down. When I pay by phone it rejects my payments.
Illinois needs to offer a better natural gas alternative. This is ridiculous.
Martinton, Illinois
Billing
My bill was 8 times more than previous. I was told nothing could be done to help me. Unprofessional service
User's recommendation: Find another has source
JNP resources
- - JNP Resources is an approved Nicor weatherization and insulation contractor.
- - They reached out to set up an appointment; call (309)319-****; Mom-Fri 9-5pm.
Just trying to make sure this was a legit company. This is the following text message they sent me.
Hello we are JNP Resources an approved contractor for the Nicor gas weatherization and insulation program reaching out to you to set up an appointment feel free to give us a call for further assistance.
JNP Resources
Call (309)319-****
Mom-Fri 9-5pm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Daytona, Florida
I can't even get a person on the phone. My gas was shut off for 300 dollars and now I will be without gas for over a week. It's inhumane
I went without gas for 6 days after I paid the bill because they didn't have time to turn it on but I didn't need them to turn on a pilot light I had it all taken care of but I was without gas for 6 days
Can't get anyone on the phone to schedule an appointment to reconnect my service or pay my bill and now i have to wait a week before they can turn it back on. I have no rights
- I have no choice
Preferred solution: My gas on now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Contact unavailability
I paid my bill..Did not get confirmation. Paid again .Need to.stop pending payment duplicate payment
Bills
- - Old-to-new bills are mixed.
- - Ensure payments go to the right bill.
- - Shut-off notice arrived despite paying.
- - There is no human help to sort it.
Mix up over bills from old house till new if you owe a balance on old house..make sure payments are credited to correct bill check your payments. I got a shut off notice even tho I've made payments each month! And now I can't get a human to sort out!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed meter read/appointment
I had an appointment to get my meter read by a technician. At the time I received the text that he had arrived, he was not here/left.
Please call me at 312-723-****. I dont know why he left and didnt call or come to the door.
I would like to reschedule this appointment as soon as possible. Thank you.
Monica Lin
About
, , , ,
Nicor Gas has been a part of the fabric of the communities in northern Illinois and the Chicago suburbs for five decades. The corporation's largest subsidiary, Nicor Gas, was founded in 1954 as Northern Illinois Gas and today is one of the largest natural gas distribution companies in the country, serving more than two million customers in 643 communities. Nicor Gas operates a network of more than 34,000 miles of pipelines, connected to the largest underground storage facilities in the country. Nicor's second largest subsidiary is Tropical Shipping, a containerized shipping business serving the Bahamas and Caribbean regions. Nicor also owns and has equity interest in several unregulated energy-related businesses including: Nicor Services, Nicor Advanced Energy, Nicor Solutions and Nicor Enerchange.
NiCor Gas is ranked 227 out of 2520 in Utility category
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I got a bill from ComEd.Then,I realized that ,I have not gotten a bill, from Nicor.So,I called.Had a late fee.It was not all that much.Was okay with it.However,as you said,there was no live person.And the website is in my opinion worthless.Hopefully,my payment went through .It is impossible to be sure.They got to fix this stuff.