Anonymous
map-marker Lake Villa, Illinois

The bill pay website

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, Every month trying to pay online off my iPad or iPhone, never loads right. It either takes forever, then times out or doesnt load at all. I seriously waste at least an hour messing around with this garbage. Funny I dont have this problem with any of the other utilities or cc payments. Also on your website where it says manage your account, it should also say pay your bill.
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Anonymous
map-marker Rockford, Illinois

It's like they don't want my money

I'm trying to pay my bill but the website sucks *** Why is it 2024 and they still don't have an app.
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Ellarie Cln
map-marker Chicago, Illinois

Problems paying my bill.

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The website is currently down. When I pay by phone it rejects my payments. Illinois needs to offer a better natural gas alternative. This is ridiculous.
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Anonymous
map-marker Martinton, Illinois

Billing

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My bill was 8 times more than previous. I was told nothing could be done to help me. Unprofessional service
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User's recommendation: Find another has source

Talana Law
map-marker Normal, Illinois

JNP resources

Just trying to make sure this was a legit company. This is the following text message they sent me. Hello we are JNP Resources an approved contractor for the Nicor gas weatherization and insulation program reaching out to you to set up an appointment feel free to give us a call for further assistance. JNP Resources Call (309)319-**** Mom-Fri 9-5pm
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Angela C Tuy

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Verified Reviewer
| map-marker South Daytona, Florida

I can't even get a person on the phone. My gas was shut off for 300 dollars and now I will be without gas for over a week. It's inhumane

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Updated by user Sep 20, 2023

I went without gas for 6 days after I paid the bill because they didn't have time to turn it on but I didn't need them to turn on a pilot light I had it all taken care of but I was without gas for 6 days

Original review Sep 13, 2023
Can't get anyone on the phone to schedule an appointment to reconnect my service or pay my bill and now i have to wait a week before they can turn it back on. I have no rights
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Cons:
  • I have no choice

Preferred solution: My gas on now

1 comment
Guest

I got a bill from ComEd.Then,I realized that ,I have not gotten a bill, from Nicor.So,I called.Had a late fee.It was not all that much.Was okay with it.However,as you said,there was no live person.And the website is in my opinion worthless.Hopefully,my payment went through .It is impossible to be sure.They got to fix this stuff.

Louise E Dsk

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Verified Reviewer

Billing

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Contact unavailability I paid my bill..Did not get confirmation. Paid again .Need to.stop pending payment duplicate payment
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Loss:
$3830
Tevis Djn
map-marker Crystal Lake, Illinois

Bills

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Mix up over bills from old house till new if you owe a balance on old house..make sure payments are credited to correct bill check your payments. I got a shut off notice even tho I've made payments each month! And now I can't get a human to sort out!!!
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Monica L Imk

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Verified Reviewer
| map-marker Barrington, Illinois

Need meter read/appointment

I had an appointment to get my meter read by a technician. At the time I received the text that he had arrived, he was not here/left. Please call me at 312-723-****. I dont know why he left and didnt call or come to the door. I would like to reschedule this appointment as soon as possible. Thank you. Monica Lin
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Resolved
William C Goh

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Verified Reviewer

Resolved: I didn’t get to talk to anyone

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Updated by user Apr 17, 2023

Company resolved the issue.

Original review Mar 17, 2023
I was hung up on and didnt get to talk to a representative and now the Stupid people are asking for 100 symbols
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Preferred solution: My billing changed

User's recommendation: I can’t give a recommendation

Emmanuel O Fkv

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Verified Reviewer

Terrible payment system

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Like all utility companies, Nicor is definitely a scummy product that charges insane prices for delivery that have already paid off the cost to install gas lines decades ago, but besides all that, I can't even pay my own bill without having a huge monthly headache.

Their online payment system is complete garbage. My 11 year old nephew has a better payment service on his game website he made himself. I can't pay online, we can't recover our omline gas account, we can't create a new account to try to circumvent whatever the *** happened to our first one, which claims we don't exist. Their representatives don't care or probably aren't paid to care. I always need to wait for a full hour on their terrible phone service just to finally pay my bill. Not only do I pay insane prices, I struggle to even make the payments, and fear getting my gas cut off. (I have a 1 year old, so that is simply not an option)

Their phone service will hear any noise in your enviroment, think it's someone speaking, say "we do not recognize that input" and repeat a long *** list of options (of which the most common ones you'd expect a person to need are only listed last) and you can't just press the right button from memory, you need to WAIT until the robo service says the option.

Whatever old geezer running nicor should fall down a set of stairs, maybe their neoptisticly entered grandkids could atleast google a payment service option and "revolutionize" their abhorrent service.

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Preferred solution: The ability to pay online like every other company in America

User's recommendation: Nothing you can do, vote for tighter oversight on utilites

Not G Gbm

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Verified Reviewer

Over Charging Scammers!

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Ran my Thermostat at 80 degrees all last year, now I'm at 72 degrees and my bill has skyrocketed? Okay, rates are up right? But my usage has skyrocketed as well...really? We've had a MILD winter and you goons are stating my USAGE is up, when my Thermostat is set 8 degrees lower than last year and it's been an extremely MILD Winter? Sorry Nicor, you are scamming people across the state and these so-called consumer advocate groups must be taking kickbacks!
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Dani Ylh
map-marker Ottawa, Illinois

Billing issue

No answer. Bill was supposedly on auto pay months ago. Has not happened Can this be resolved hopefully and not tomorrow
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Anonymous
map-marker Niles, Illinois

Want a paper copy of my bill

I need a paper copy of my bill for record since I pay by bank I have tried so many times to get a response or connection by phone, too difficult!!
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User's recommendation: No recommendations since too difficult to connect …

Ryan M Byu

Nicor hates people especially Seniors and Children

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NiCor Gas - Nicor hates people especially Seniors and Children
Once again, a complaint about the awful way they do "business". They cut off the gas even though we have a Senior with medical issues and the waiver. They *** up the autopsy even though we did it 3 times. So, No heat. No hot water. No dryer for clothes. No appointment for 8 days. They don't care at all. Looking for a new gas Co. Going to let the state know and my lawyer. *** You Nicor and all the management can freeze on a deserted island...and their moms too who should have aborted them.
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Loss:
$1000

Preferred solution: The gas turned back on now.

User's recommendation: Go with another company

Chantay Bnv

Budget plan

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I wasn't P****d to begin with, just logged in here. Spoke with Leo who was cordial and informative. All good.
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Preferred solution: Info.

About

Related Companies

Southern Company, Georgia Power, Southern Telecom, Alabama Power, Nipsco Home Solutions

Summary

Nicor Gas has been a part of the fabric of the communities in northern Illinois and the Chicago suburbs for five decades. The corporation's largest subsidiary, Nicor Gas, was founded in 1954 as Northern Illinois Gas and today is one of the largest natural gas distribution companies in the country, serving more than two million customers in 643 communities. Nicor Gas operates a network of more than 34,000 miles of pipelines, connected to the largest underground storage facilities in the country. Nicor's second largest subsidiary is Tropical Shipping, a containerized shipping business serving the Bahamas and Caribbean regions. Nicor also owns and has equity interest in several unregulated energy-related businesses including: Nicor Services, Nicor Advanced Energy, Nicor Solutions and Nicor Enerchange.

NiCor Gas reviews and complaints

NiCor Gas is ranked 210 out of 2063 in Utility category

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