NiCor Gas
NiCor Gas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NiCor Gas has 2.1 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend NiCor Gas to a friend or colleague.
- Rating Distribution
Pros: Gas, Great customer service, But only when i use it.
Cons: Horrible website requiring you sign up for paperless, Literally everything, Because he is playing a con game.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NiCor Gas has 2.1 star rating based on 54 customer reviews. Consumers are mostly dissatisfied.
57% of users would likely recommend NiCor Gas to a friend or colleague.
- Rating Distribution
Pros: Gas, Great customer service, But only when i use it.
Cons: Horrible website requiring you sign up for paperless, Literally everything, Because he is playing a con game.Recent recommendations regarding this business are as follows: "I hope they can use the website.", "there are no other gas companies, you have no choice.", "Find another has source", "No recommendations since too difficult to connect …", "I can’t give a recommendation".
Most users want NiCor Gas to offer a solution to their issues.
Review authors value the most Reliability. Consumers are not pleased with Website and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orland Park, Illinois
Your website is not working properly and I can’t pay my account 219189****
I am frustrated because your website that I have always used is giving errors and I was unable to pay my account number 219189****.
Also, the due date that was always 11th or 10th of the month was now lowered to the 7th and I was told I will pay interest charges.
User's recommendation: I hope they can use the website.
Normal, Illinois
Smelling gas in my apt.
I smelled gas but the service person didn't get anything on his meter, but both customers service was great and so was the tech they sent out
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Dundee, Illinois
Thank you
It would be convenient to contact the office directly, but if I understand correctly, there is no office
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Huntley, Illinois
Angry
terrible website, most pages lead to error. monopolist price gouging bastards. i wish them the worst.
User's recommendation: there are no other gas companies, you have no choice.
Lake Villa, Illinois
The bill pay website
, Every month trying to pay online off my iPad or iPhone, never loads right. It either takes forever, then times out or doesnt load at all.
I seriously waste at least an hour messing around with this garbage.
Funny I dont have this problem with any of the other utilities or cc payments. Also on your website where it says manage your account, it should also say pay your bill.
Rockford, Illinois
It's like they don't want my money
I'm trying to pay my bill but the website sucks *** Why is it 2024 and they still don't have an app.
Chicago, Illinois
Problems paying my bill.
The website is currently down. When I pay by phone it rejects my payments.
Illinois needs to offer a better natural gas alternative. This is ridiculous.
Martinton, Illinois
Billing
My bill was 8 times more than previous. I was told nothing could be done to help me. Unprofessional service
User's recommendation: Find another has source
Normal, Illinois
JNP resources
Just trying to make sure this was a legit company. This is the following text message they sent me.
Hello we are JNP Resources an approved contractor for the Nicor gas weatherization and insulation program reaching out to you to set up an appointment feel free to give us a call for further assistance.
JNP Resources
Call (309)319-****
Mom-Fri 9-5pm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Daytona, Florida
I can't even get a person on the phone. My gas was shut off for 300 dollars and now I will be without gas for over a week. It's inhumane
I went without gas for 6 days after I paid the bill because they didn't have time to turn it on but I didn't need them to turn on a pilot light I had it all taken care of but I was without gas for 6 days
Can't get anyone on the phone to schedule an appointment to reconnect my service or pay my bill and now i have to wait a week before they can turn it back on. I have no rights
- I have no choice
Preferred solution: My gas on now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Contact unavailability
I paid my bill..Did not get confirmation. Paid again .Need to.stop pending payment duplicate payment
Crystal Lake, Illinois
Bills
Mix up over bills from old house till new if you owe a balance on old house..make sure payments are credited to correct bill check your payments. I got a shut off notice even tho I've made payments each month! And now I can't get a human to sort out!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barrington, Illinois
Need meter read/appointment
I had an appointment to get my meter read by a technician. At the time I received the text that he had arrived, he was not here/left.
Please call me at 312-723-****. I dont know why he left and didnt call or come to the door.
I would like to reschedule this appointment as soon as possible. Thank you.
Monica Lin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I didn’t get to talk to anyone
Company resolved the issue.
I was hung up on and didnt get to talk to a representative and now the Stupid people are asking for 100 symbols
Preferred solution: My billing changed
User's recommendation: I can’t give a recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible payment system
Like all utility companies, Nicor is definitely a scummy product that charges insane prices for delivery that have already paid off the cost to install gas lines decades ago, but besides all that, I can't even pay my own bill without having a huge monthly headache.
Their online payment system is complete garbage. My 11 year old nephew has a better payment service on his game website he made himself. I can't pay online, we can't recover our omline gas account, we can't create a new account to try to circumvent whatever the *** happened to our first one, which claims we don't exist. Their representatives don't care or probably aren't paid to care. I always need to wait for a full hour on their terrible phone service just to finally pay my bill. Not only do I pay insane prices, I struggle to even make the payments, and fear getting my gas cut off. (I have a 1 year old, so that is simply not an option)
Their phone service will hear any noise in your enviroment, think it's someone speaking, say "we do not recognize that input" and repeat a long *** list of options (of which the most common ones you'd expect a person to need are only listed last) and you can't just press the right button from memory, you need to WAIT until the robo service says the option.
Whatever old geezer running nicor should fall down a set of stairs, maybe their neoptisticly entered grandkids could atleast google a payment service option and "revolutionize" their abhorrent service.
Preferred solution: The ability to pay online like every other company in America
User's recommendation: Nothing you can do, vote for tighter oversight on utilites
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver Charging Scammers!
Ran my Thermostat at 80 degrees all last year, now I'm at 72 degrees and my bill has skyrocketed?
Okay, rates are up right?
But my usage has skyrocketed as well...really?
We've had a MILD winter and you goons are stating my USAGE is up, when my Thermostat is set 8 degrees lower than last year and it's been an extremely MILD Winter?
Sorry Nicor, you are scamming people across the state and these so-called consumer advocate groups must be taking kickbacks!
About
, , , ,
Nicor Gas has been a part of the fabric of the communities in northern Illinois and the Chicago suburbs for five decades. The corporation's largest subsidiary, Nicor Gas, was founded in 1954 as Northern Illinois Gas and today is one of the largest natural gas distribution companies in the country, serving more than two million customers in 643 communities. Nicor Gas operates a network of more than 34,000 miles of pipelines, connected to the largest underground storage facilities in the country. Nicor's second largest subsidiary is Tropical Shipping, a containerized shipping business serving the Bahamas and Caribbean regions. Nicor also owns and has equity interest in several unregulated energy-related businesses including: Nicor Services, Nicor Advanced Energy, Nicor Solutions and Nicor Enerchange.
NiCor Gas is ranked 198 out of 2257 in Utility category
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I got a bill from ComEd.Then,I realized that ,I have not gotten a bill, from Nicor.So,I called.Had a late fee.It was not all that much.Was okay with it.However,as you said,there was no live person.And the website is in my opinion worthless.Hopefully,my payment went through .It is impossible to be sure.They got to fix this stuff.