NiCor Gas Phone Numbers and Emails

Toll-Free Number:

  • (888) 642-6748
Send Message

Customer Service:

  • (630) 428-4246


  • (630) 388-3737
    Jennifer Golz
  • (331) 222-8716
    Jennifer Golz

NiCor Gas Emails:

Customer Service
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NiCor Gas Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call NiCor Gas is 8886426748. 78% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as NiCor Gas may ask you for the following information to identify you as a customer: phone number, address or email.

View full overview ›

How to Contact NiCor Gas?

Most Popular Number:

(888) 642-6748
Total calls: 797 Issues resolved: 68 Last call: Jun 6, 2024

The customer service number for NiCor Gas is 1-888-642-6748. If you smell the natural gas or suspect a leak, call 911 and dial this NiCor Gas number to report the emergency. The operators of this helpline are available 24/7, so you can call anytime you need help.
To make sure you are not digging where there are gas or other utility lines, call NiCor Gas at 1-800-892-0123 or dial 811 before you start.

If you want to switch to natural gas, you can consult the company representative by calling 1-800-730-6114. To reach the official representatives and to learn more about the company, call the NiCor corporate office phone number: 1-404-584-4000.

To contact the company corporate office, use the following mailing address: PO Box 4569 Atlanta, GA 30302-4569. You can mail your concerns, complaints, and compliments to this address. It can also be used for official notices and requests.

You can find all the NiCor office locations on their website. Scroll the main page till you see the Payment Options section. Click the Find the Right Payment Options button and look for the In-Person payment method column. Click See Payment Locations to find the list of all company offices. You can also find the contact numbers for these offices to help you reach their agents faster.

The NiCor Gas customer service hours are Monday through Friday from 7 a.m. to 7 p.m. ET. The NiCor Gas business hours can change during holidays. However, the same customer care number can be used for emergency issues 24/7. You can call their hotline anytime, day or night if you smell the gas odor or suspect a leak. In this case, you should remember to report the emergency to 911 first.

You can also reach the company representatives via social media. The Facebook page is monitored for messages Monday through Friday from 8 a.m. to 5:30 p.m. ET.

PissedConsumer Club

Contact Information

NiCor Gas Website:

NiCor Gas Help Center:

Corporate Office Address:

Nicor Gas
1844 Ferry Rd
Naperville, Illinois 60563
United States

NiCor Gas Rating Based on 51 Reviews

Rating details

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Customer service
Billing Practices
Product or Service Quality

Rating stats

Rating trend

How Good is NiCor Gas's Customer Service?

Aurelie Xvt
Aurelie Xvt
Feels Disappointed | Feb 02, 2024

Not pleased at all. Was told there is nothing they can do to help me.

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Aleya Dov
Aleya Dov
Feels Satisfied | Nov 03, 2023

Nice and professional and helpful

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Ruhaan Jjz
Ruhaan Jjz
Feels Satisfied | Oct 19, 2023

Pleasant experience overall. Got my questions answered and the issue was resolved in a timely manner.

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Lella Swe
Lella Swe
Feels Satisfied | Oct 03, 2023

No comment

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Vidalia Ril
Vidalia Ril
Feels Disappointed | Sep 17, 2023

The tech came super late my app. Was 12-4 but he got here at 8 drunk saying there was gas leaks. But I didn't get any email about nothing. I miss work

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Tunisia Mdv
Tunisia Mdv
Feels Disappointed | Jun 28, 2023

I tried talking to a customer service representative to put a gas line on in a rental house.
For proximately 2 hours and I couldn't get through to anybody.
It was a terrible experience.

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Summary of NiCor Gas Customer Service Calls

03:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NiCor Gas?

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “Billing question”

Staff Question:

  • “What time is nicor to come today to turn on service”
  • “Need to make sure services has been stopped”
  • “Start service”

Request for Information Question:

  • “To check my bill”
  • “Speak to representative”
  • “About my bill”

Account Question:

  • “Can't access my Nicor account possible rebate.”
  • “My account”
  • “Transfer account”

Product/ Service Question:

  • “Reconnection program”
  • “Disconnect service”
  • “Reconnect”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel service”
  • “Activate account”

Return/ Replace Question:

  • “Need to change date to stop service”
  • “Change address”
  • “Change autopay checking account”

Shipping and Delivery Question:

  • “Haven't received a bill”
  • “Did not get bill”
  • “Not received $50 gift card”

Cards Question:

  • “Change my credit card with auto pay”

Refund Question:

  • “Refund”

Other Question:

  • “Not sure if the gas is on or not at the apartment that we own apartment building we own tennis saying it's not on”
  • “Mobe to a diferente adress”
  • “No gas is shut off and I have a baby”

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