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Contact NiCor Gas Customer Service

NiCor Gas Phone Numbers and Emails

Toll-Free Number:

  • (888) 642-6748
Call customer service
Send Message

Customer Service:

  • (630) 428-4246

Media:

  • (630) 388-3737
    Jennifer Golz
  • (331) 222-8716
    Jennifer Golz

NiCor Gas Emails:

Customer Service
Media
Is this your business?

How to Contact NiCor Gas?

Most Popular Number:

(888) 642-6748
Total calls: 837 Issues resolved: 69 Last call: Apr 18, 2025
author avatar
PissedConsumer Reporter

The customer service number for NiCor Gas is 1-888-642-6748. If you smell the natural gas or suspect a leak, call 911 and dial this NiCor Gas number to report the emergency. The operators of this helpline are available 24/7, so you can call anytime you need help.
To make sure you are not digging where there are gas or other utility lines, call NiCor Gas at 1-800-892-0123 or dial 811 before you start.

If you want to switch to natural gas, you can consult the company representative by calling 1-800-730-6114. To reach the official representatives and to learn more about the company, call the NiCor corporate office phone number: 1-404-584-4000.

To contact the company corporate office, use the following mailing address: PO Box 4569 Atlanta, GA 30302-4569. You can mail your concerns, complaints, and compliments to this address. It can also be used for official notices and requests.

You can find all the NiCor office locations on their website. Scroll the main page till you see the Payment Options section. Click the Find the Right Payment Options button and look for the In-Person payment method column. Click See Payment Locations to find the list of all company offices. You can also find the contact numbers for these offices to help you reach their agents faster.

The NiCor Gas customer service hours are Monday through Friday from 7 a.m. to 7 p.m. ET. The NiCor Gas business hours can change during holidays. However, the same customer care number can be used for emergency issues 24/7. You can call their hotline anytime, day or night if you smell the gas odor or suspect a leak. In this case, you should remember to report the emergency to 911 first.

You can also reach the company representatives via social media. The Facebook page is monitored for messages Monday through Friday from 8 a.m. to 5:30 p.m. ET.

NiCor Gas Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • NiCor Gas Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call NiCor Gas is 8886426748. 78% of consumers used this number to address their issues and concerns.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as NiCor Gas may ask you for the following information to identify you as a customer: phone number, address or zip code or email.

View full overview ›
PissedConsumer Club

Contact Information

NiCor Gas Website:

NiCor Gas Help Center:

Corporate Office Address:

Nicor Gas
1844 Ferry Rd
Naperville, Illinois 60563
United States

NiCor Gas Rating Based on 55 Reviews

Rating details

2.0
more details
Customer service
Billing Practices
Product or Service Quality
Reliability

Rating stats

Rating trend

How Good is NiCor Gas's Customer Service?

Aurelie Xvt
Aurelie Xvt
Feels Disappointed | Feb 02, 2024

Not pleased at all. Was told there is nothing they can do to help me.

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Aleya Dov
Aleya Dov
Feels Satisfied | Nov 03, 2023

Nice and professional and helpful

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Ruhaan Jjz
Ruhaan Jjz
Feels Satisfied | Oct 19, 2023

Pleasant experience overall. Got my questions answered and the issue was resolved in a timely manner.

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Lella Swe
Lella Swe
Feels Satisfied | Oct 03, 2023

No comment

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Vidalia Ril
Vidalia Ril
Feels Disappointed | Sep 17, 2023

The tech came super late my app. Was 12-4 but he got here at 8 drunk saying there was gas leaks. But I didn't get any email about nothing. I miss work

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Tunisia Mdv
Tunisia Mdv
Feels Disappointed | Jun 28, 2023

I tried talking to a customer service representative to put a gas line on in a rental house.
For proximately 2 hours and I couldn't get through to anybody.
It was a terrible experience.

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Summary of NiCor Gas Customer Service Calls

1.1K TOTAL
CALLS
03:24 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NiCor Gas?

Payments and Charges Question:

  • “Make a payment”
  • “Bill amount”
  • “I can't get through to Nicor gas thy keep hanging up on me so I can pay my bill”

Staff Question:

  • “Stop service”
  • “End service”
  • “Start service”

Request for Information Question:

  • “Check on recent payment”
  • “To check my bill”
  • “Speak to representative”

Product/ Service Question:

  • “Reconnect”
  • “Disconnect service, I moved July 10th”
  • “Gas leak outside”

Account Question:

  • “Balance”
  • “Update account information”
  • “Can't access my Nicor account possible rebate.”

Return/ Replace Question:

  • “Change my card so I can pay my bill”
  • “Need to change date to stop service”
  • “Change address”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel service”
  • “Activate account”

Shipping and Delivery Question:

  • “Haven't received a bill”
  • “Did not get bill”
  • “Not received $50 gift card”

Website/ Application Question:

  • “Installing a backup generator need a bigger gas meter”

Cards Question:

  • “Change my credit card with auto pay”

Refund Question:

  • “Refund”

Other Question:

  • “Turn on gas”
  • “Smelling gas in my apt.”
  • “Transfer”

Compare NiCor Gas Customer Service To

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