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I moved out of state on November 13th of 2016. I had nicor shut my gas off on the 15th of that same month. But they never did. The only thing that saved me was when a new person moved in to my old place and had the bill put into their name. I did not receive a bill or...
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#1214849
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Service Call on 12/28/17 at 9014 Doral Lane Orland Park, The smell of gas was noticeable at the front of the house and around the gas meter at the front corner of the house. Called NICOR I was told a serviceman would be out within 30 minutes. In fact 2 men showed up...
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5.0
I liked
  • Fixed gas leak
#1160852
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I signed up for an online account. I wanted to view my bill and mail off a payment. If you sign up you CANNOT see your bill unless you also agree to paperless billing which I do not want. Furthermore, even if you DO sign up for paperless billing, you CANNOT USE YOUR...
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2.0
I didn't like
  • Horrible website requiring you sign up for paperless
#1157942
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My father asked me to help him convert to paperless billing by making an account online - what a disaster. Retyped the same information over and over; suddenly the site accepts what I've been putting in for 15 minutes then asks to verify email. Had to do that several...
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2.2
I liked
  • Guess i can turn my damn stove on
I didn't like
  • Literally everything
#1152841
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NiCor Gas - Bad Customer service

I had a appointment for the gas company to cut my gas on an they were to give me a 15 min call ahead. The customer service representative told me they called at one time then the supervisor told me they called at another time reluctantly no one ever called , it was raining that day and I thonk thats why they didn't show unfortunately for me I had to reschedule a week later for gas to be cut on.
2.7
Details
Additional Fees
Billing Practices
Customer service
Mansfield, Illinois
#1125033
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NiCor Gas - Appointment made that Nicor didn't show up

A secind appointment was set 5 me by Nicor fir sunday (today) to turn on my heat.i have No hest,No hot water And i just moved to Illinois yesterday from indiana.i hsve no one to go to their house to shower.stay warm.Starting off bad nicor
#1122904
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The gas mains in my neighbourhood are starting to develop leaks as was evident by a serious leak on a neighbors supply line which emitted from the earth around the supply line to the meter. Nicor arrived after the fire department spent hours hosing down the area of the...
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2.5
Sauk Village, Illinois
#951786
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Nicor gas is a terrible company who hires idiots. I haven't had gaa for 2 weeks because every time my appointment day comes, they claim they come and knock on the door and no one answers! ***, I stayed at the window the whole morning and no one showed up. When I...
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#940812
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The customer service is very bad always an excuse lol. Stayed home 2 different days from work so they could fix a bad meter never showed now they are very rude on the phone. I want to go all electric the gas guys are bad bad. No apologies only excuses oh your fence was...
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#886458
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I was told as many others to convert to paperless billing and i could pay my bill for free online...now its $3 fee... really???nicor needs to keep its word and not charge a fee. its ridiculous, people have a hard enough time paying their bills much less charging them...
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#839677
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