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The gas mains in my neighbourhood are starting to develop leaks as was evident by a serious leak on a neighbors supply line which emitted from the earth around the supply line to the meter. Nicor arrived after the fire department spent hours hosing down the area of the...
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2.5
Sauk Village, Illinois
#951786
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Nicor gas is a terrible company who hires idiots. I haven't had gaa for 2 weeks because every time my appointment day comes, they claim they come and knock on the door and no one answers! ***, I stayed at the window the whole morning and no one showed up. When I...
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#940812
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The customer service is very bad always an excuse lol. Stayed home 2 different days from work so they could fix a bad meter never showed now they are very rude on the phone. I want to go all electric the gas guys are bad bad. No apologies only excuses oh your fence was...
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#886458
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NiCor Gas - Bad Customer service

NiCor Gas
#1125033
2.7
Details
I had a appointment for the gas company to cut my gas on an they were to give me a 15 min call ahead. The customer service representative told me they called at one time then the supervisor told me they called at another time reluctantly no one ever called , it was raining that day and I thonk thats why they didn't show unfortunately for me I had to reschedule a week later for gas to be cut on.
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Customer service

NiCor Gas - Appointment made that Nicor didn't show up

NiCor Gas
#1122904
A secind appointment was set 5 me by Nicor fir sunday (today) to turn on my heat.i have No hest,No hot water And i just moved to Illinois yesterday from indiana.i hsve no one to go to their house to shower.stay warm.Starting off bad nicor
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Nicor Gas Meter Reading Review

NiCor Gas
#743111
Nicor sucks I want to stop service but they can't get anyone over there to read a meter for another week so I'm not living there but I have to pay the gas there for someone else. Find it hard to believe that nobody can swing by and get a meter reading for a whole 10 seconds. Bunch a freekin idiots. High pay and less work huh. I see how it I.
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I was told as many others to convert to paperless billing and i could pay my bill for free online...now its $3 fee... really???nicor needs to keep its word and not charge a fee. its ridiculous, people have a hard enough time paying their bills much less charging them...
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#839677
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Nicor is now forcing all customers to pay a 2.95 "payment acceptance" fee. Keep in mind this isn't just some credit card convenience or online fee (if you have paperless billing and autopay or use your bank account, they will charge this fee as well). It means, if...
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Anonymous
a pissed Customer - John Fan

Nicor Gas is shamelessly charging customer to make money! I didn't see any other websites/services do the same thing!!!

Anonymous
Anonymous

Can you pay thru Chase bank and not get charged?

1.3
#820934
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It used to be Nicor provide service and customer pays Nicor for the service. Not any more. Now there is an "imaginative" scheme to charge more for the same service. Customer can now pay his/her Nicor bill via Western Union only and $3 extra fee. It is like you take...
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Anonymous
Anonymous

Shameless!!!

Anonymous
Anonymous

Could be the start of an alarming trend. Imagine if all your bills suddenly are now around $3 per month to pay. My guess is Western Union gives some kind of kick back to Nic...

#807131
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I was sold the sewer repair plan, for a monthly fee $9.95. finally when my sewer was blocked, it took them 24 hours to send someone and I was charged $250, since their fine print says that sewer was only covered up to 100 feet. normally in my area you can get this...
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Anonymous
Anonymous

Their warranty service is absolutely useless. They basically don't cover any repair, if you read the fine print.

PivotalHomeSolutions
PivotalHomeSolutions

Thank you for taking the time to reach out to us. If you would like us to address your questions or investigate your situation, please feel free to give us a call at 888-414-2...

#484752
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Nicor Gas has absolutely NO understanding the the phrase Customer Service. I am a customer that pays their bill on time every month, which i'm sure they have plenty who don't. I know I used to be one. So boy was I shocked this morning when I realized that our gas...
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Anonymous
ontothem

nicor does suck- every winter same story - they supposedly read meters every other month- then come march and you get a bill that's triple the average for the last 3 months- c...

nikalseyn
nikalseyn

Contact your state's regulatory agency for utilities. You should find a link at the state of Illinois website. Either file a complaint or, better yet, call them so you can exp...

#451423
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I was told NiCor would be at my home between 8 a.m. to 5 p.m. Which is acceptable, gas is extremely important to provide necessary living functions. So 4:45 p.m. comes around and I become concerned. When I call to see what's going on, I was told he came at 10 a.m.,...
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#418451
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Contact NiCor Gas

Mailing Address:
NiCor Gas
P.O. Box 190
Aurora, IL 60507-0190
Phone:
(888) 642-6748
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We moved out of our old apartment at the beginning of March, and into our new place. We took the rest of the month to clean up and make sure the apartment was clean so that could get our deposit back. I waited to turn off our utilities since I still had keys to the...
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#393532
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