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We bought the line and felt we were covered should something happen to our furnace and A/C. $42 extra a month. It adds up over the years. We got a yearly clean and check for it. That's it! So for $504, we got something we could have paid just $75 a year to any heating and air company. Yep, that's right, because when we actually needed a service repair, we got the old slap of reality, right between the eyes. Our A/C wasn't working. So I called... Read more

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The customer service is very bad always an excuse lol. Stayed home 2 different days from work so they could fix a bad meter never showed now they are very rude on the phone. I want to go all electric the gas guys are bad bad. No apologies only excuses oh your fence was locked. Lol I have no fence. Then oh your dog. Lol I have no dog get a GPS and find the correct location plus drug test all your customer service personal totally out of line I... Read more

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I was told as many others to convert to paperless billing and i could pay my bill for free its $3 fee... really???nicor needs to keep its word and not charge a fee. its ridiculous, people have a hard enough time paying their bills much less charging them to pay it. Its wrong and deceptive on nicors part. Why would u offer something and then change it. It sounds like a scam to me. Just another way to try and get more money from... Read more

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Nicor is now forcing all customers to pay a 2.95 "payment acceptance" fee. Keep in mind this isn't just some credit card convenience or online fee (if you have paperless billing and autopay or use your bank account, they will charge this fee as well). It means, if you want to pay your bill AT ALL you have to pay them to accept your money. It's totally unscrupulous being that they have the monopoly on gas service. I suppose if you have them... Read more

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It used to be Nicor provide service and customer pays Nicor for the service. Not any more. Now there is an "imaginative" scheme to charge more for the same service. Customer can now pay his/her Nicor bill via Western Union only and $3 extra fee. It is like you take your coat to cleaners', they tell you how much they will charge. But when you come back for your coat, they say you have to pay their representative and an extra fee. It's hard to see... Read more

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  • From mobile
  • Dec 01, 2015
  • #743111

Nicor sucks I want to stop service but they can't get anyone over there to read a meter for another week so I'm not living there but I have to pay the gas there for someone else. Find it hard to believe that nobody can swing by and get a meter reading for a whole 10 seconds. Bunch a freekin idiots. High pay and less work huh. I see how it I.

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I was sold the sewer repair plan, for a monthly fee $9.95. finally when my sewer was blocked, it took them 24 hours to send someone and I was charged $250, since their fine print says that sewer was only covered up to 100 feet. normally in my area you can get this service done for about $150 in a few hours and no monthly fees. They blamed me for not reading the fine print. They were extremely rude to me. They kept saying that I should have read... Read more

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Nicor Gas has absolutely NO understanding the the phrase Customer Service. I am a customer that pays their bill on time every month, which i'm sure they have plenty who don't. I know I used to be one. So boy was I shocked this morning when I realized that our gas service had been disconnected. I called customer service and they seemed just as surprised as us. Then after 5 minutes on hold they informed us that it happened because they couldn't ... Read more

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I was told NiCor would be at my home between 8 a.m. to 5 p.m. Which is acceptable, gas is extremely important to provide necessary living functions. So 4:45 p.m. comes around and I become concerned. When I call to see what's going on, I was told he came at 10 a.m., they claimed he knocked at my door several times. FALSE. I was eagerly waiting to hear someone show up. I took off a day work for nothing. Calling the customer SHOULD BE STANDARD... Read more

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We moved out of our old apartment at the beginning of March, and into our new place. We took the rest of the month to clean up and make sure the apartment was clean so that could get our deposit back. I waited to turn off our utilities since I still had keys to the apartment, figuring since we weren't there they couldn't be that high. Wrong. I got my bill from Nicor, it was the highest it had been yet. We were not living there, the heat/AC was... Read more

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