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Nicor came to work at my house today and I had to leave for a doctor's appt. They told me to call the number on the blue tag to have someone come and reconnect my gas and they would be here within one hour.

I waited for 2 hours and 15 minutes and called them to ask what was going on. The emergency operator stated that someone had come to my house and called me three times, but no one answered.

I told her that is a lie. I told her no one had called me, and no one had come to my house ... I am sitting here waiting in total silence for them. She said he knocked on the window. I said no one knocked on my window and he needs to come to my front door like a normal person. I said my dogs are inside with me because I have been waiting for him.

She said she would put the request in again. About half an hour later I heard a light tapping on one of my windows and I told him I have been waiting for almost 3 hours ... he needs to knock or call like a normal person instead of sneaking around the alley tapping on my window.

He said he would not go in my front gate because he is afraid of the dogs. I said my dogs are inside the house with me! I told him THREE TIMES that my dogs are in my house, shut in my bedroom, and he still refused to come in my house to reconnect my gas.

He either has a serious attitude problem or he is ***. I suspect both. He should not be doing this kind of work. He can't work in a house with dogs, even when they are locked up away from him? Really??? He refused to come in and said he was leaving.

I called the emergency operator and told her to send someone else and she said there is no one else, and he feels it is unsafe to come into my house, so I have to call customer service in the morning. So I am without gas service because of this ***'s incompetence. He couldn't pick up a phone and call to say he's outside. He can't come into a house where there are dogs who are safely locked away.

I can't believe they would employ someone who is such an ***. I am without gas service now because they do!

Location: Forest Park, Illinois

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After 23 years of loyal (forced) payment to Nicor, I feel I (or we the consumer) are being punished for service disconnection! For the first time in 2.5 decades, I recently had service interrupted because of non-payment.

($800.00) OK I finally could afford to pay, and it seems like Nicor throws obstacles in the way, so you won't do it again. Why does it take 10 days for them to re-connect your service? It's a simple unlocking of the meter. Maybe hire MORE techs??

Or let the consumer know them penalty of non-payment? They can sure get out in a day to disconnect you!!

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