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Nicor is now forcing all customers to pay a 2.95 "payment acceptance" fee. Keep in mind this isn't just some credit card convenience or online fee (if you have paperless billing and autopay or use your bank account, they will charge this fee as well). It means, if you want to pay your bill AT ALL you have to pay them to accept your money. It's totally unscrupulous being that they have the monopoly on gas service. I suppose if you have them snail mail you a bill on tree-killing paper, then you use a paper check and pay to put a stamp on it... Read more

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It used to be Nicor provide service and customer pays Nicor for the service. Not any more. Now there is an "imaginative" scheme to charge more for the same service. Customer can now pay his/her Nicor bill via Western Union only and $3 extra fee. It is like you take your coat to cleaners', they tell you how much they will charge. But when you come back for your coat, they say you have to pay their representative and an extra fee. It's hard to see how this saves Nicor any work. It still has to keep track of all customers' accounts. Everything... Read more

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  • From mobile
  • NiCor Gas
  • Dec 01, 2015
  • #743111

Nicor sucks I want to stop service but they can't get anyone over there to read a meter for another week so I'm not living there but I have to pay the gas there for someone else. Find it hard to believe that nobody can swing by and get a meter reading for a whole 10 seconds. Bunch a freekin idiots. High pay and less work huh. I see how it I. Add comment

I was sold the sewer repair plan, for a monthly fee $9.95. finally when my sewer was blocked, it took them 24 hours to send someone and I was charged $250, since their fine print says that sewer was only covered up to 100 feet. normally in my area you can get this service done for about $150 in a few hours and no monthly fees. They blamed me for not reading the fine print. They were extremely rude to me. They kept saying that I should have read the agreement and they didn't bother to see my point that the same service is done for $150 or less... Read more

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Nicor Gas has absolutely NO understanding the the phrase Customer Service. I am a customer that pays their bill on time every month, which i'm sure they have plenty who don't. I know I used to be one. So boy was I shocked this morning when I realized that our gas service had been disconnected. I called customer service and they seemed just as surprised as us. Then after 5 minutes on hold they informed us that it happened because they couldn't gain access to inspect our meter which unlike most is located inside the house. Which is nuts... Read more

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I was told NiCor would be at my home between 8 a.m. to 5 p.m. Which is acceptable, gas is extremely important to provide necessary living functions. So 4:45 p.m. comes around and I become concerned. When I call to see what's going on, I was told he came at 10 a.m., they claimed he knocked at my door several times. FALSE. I was eagerly waiting to hear someone show up. I took off a day work for nothing. Calling the customer SHOULD BE STANDARD PROTOCOL. This is not like getting cable. It's extremely crucial. Read more

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We moved out of our old apartment at the beginning of March, and into our new place. We took the rest of the month to clean up and make sure the apartment was clean so that could get our deposit back. I waited to turn off our utilities since I still had keys to the apartment, figuring since we weren't there they couldn't be that high. Wrong. I got my bill from Nicor, it was the highest it had been yet. We were not living there, the heat/AC was off, the stove wasn't used, no hot water was being used. So I don't understand why it could be so... Read more

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Nicor came to work at my house today and I had to leave for a doctor's appt. They told me to call the number on the blue tag to have someone come and reconnect my gas and they would be here within one hour. I waited for 2 hours and 15 minutes and called them to ask what was going on. The emergency operator stated that someone had come to my house and called me three times, but no one answered. I told her that is a lie. I told her no one had called me, and no one had come to my house ... I am sitting here waiting in total silence for... Read more

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Nicor gas has a collection agency calling my 86 year old mother 4 times a day, every day, but wont tell me what the calls are for. She doesnt owe them anything and they confirm that she owes nothing. They have sent her on a wild goose chase but wont stop the calls. Since she has always paid her bills on time this is making her physically ill. A terrible company to deal with. Even though I have her Social Security #, her account #, her address and phone # they wont talk to me. How do they justify harrassing an 86 year old widow! Read more

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I just wanted to comment on the efficiency of Nicor's "Credit Assistance" service. I received a notice of pending disconnection on Monday, called the credit assistance line the same day and just today received a call back from a "supervisor" named Amanda. I have not had work in weeks - no doubt a common complaint among Nicor's customers in the current economic times - but told both associates I spoke to that I could pay half the amount due today and the remainder next week. The only "assistance" they offered me was that they would shut off... Read more

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